Question 1

How do I place an order?

Accepted Answer

Browse the shop → add to cart → checkout → Place Order via WhatsApp. We confirm availability, you pay on WhatsApp (UPI/bank), send a payment screenshot, we ship with tracking, and after delivery we ask for a short review — that feedback helps other shoppers.

Question 2

What happens after my order is delivered?

Accepted Answer

Once your parcel arrives, open it while recording a short unboxing video (needed if you ever request a return). We will message you on WhatsApp for a quick review — a photo or a few words helps other customers and earns goodwill with our team.

Question 3

What payment methods do you accept?

Accepted Answer

We accept UPI (GPay, PhonePe, Paytm) and bank transfer on WhatsApp after your order is confirmed. Online payment on the website is coming soon — for now, we keep payment simple and personal on WhatsApp.

Question 4

When will I receive order confirmation?

Accepted Answer

After you message us on WhatsApp from checkout, our team confirms your order within 2–4 hours during business hours. You will receive your order ID and invoice link.

Question 5

Why do I need to send a payment screenshot?

Accepted Answer

After you pay via UPI or bank transfer, send the payment screenshot on WhatsApp so we can verify and dispatch your order quickly.

Question 6

Do you offer Cash on Delivery (COD)?

Accepted Answer

We currently do not offer cash on delivery. Pay via UPI or bank transfer on WhatsApp after we confirm your order. COD may be added for select areas in the future.

Question 7

Where do you deliver?

Accepted Answer

We currently deliver only to Andhra Pradesh and Telangana. We are expanding to more regions as we scale production.

Question 8

How long does delivery take?

Accepted Answer

Delivery typically takes 3–7 business days within Andhra Pradesh and Telangana, depending on your location and product availability.

Question 9

How are delivery charges calculated?

Accepted Answer

Delivery charges depend on your delivery address. After you select items and enter your address, we confirm the exact charge when processing your order.

Question 10

What material is your jewellery made of?

Accepted Answer

Most pieces are premium gold-plated fashion jewellery (alloy base with a lasting gold finish). Exact materials for each item are listed in the product specifications on the product page.

Question 11

What if a product is out of stock?

Accepted Answer

Message us on WhatsApp with the product name. We can notify you when it is back in stock or suggest similar pieces from our collection.

Question 12

How do Virtue Gems Rewards points work?

Accepted Answer

Virtue Gems Rewards is coming soon. For now, place your order through WhatsApp checkout as usual — we'll share loyalty details when the programme launches.

Question 13

How do I redeem rewards at checkout?

Accepted Answer

Reward redemption is coming soon. Until then, checkout works without points — message us on WhatsApp if you have a special request.

Question 14

Can I return or exchange a product?

Accepted Answer

Returns are accepted within 7 days for unused items in original packaging. Custom or engraved pieces cannot be returned. See our Refund & Return Policy for full details.

Question 15

Why is an unboxing video required for returns?

Accepted Answer

A continuous unboxing video recorded while opening the parcel is mandatory for any return or refund — including damaged items. Without it, we cannot process your request.

Question 16

What if my product arrives damaged?

Accepted Answer

Contact us on WhatsApp within 48 hours with your order details, photos, and the mandatory unboxing video. We will arrange a replacement or full refund if approved.

Frequently Asked Questions