Privacy Policy

Last updated: September 2026

Virtue Gems ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website.

Information We Collect

• Name, email, phone number, and address when you place an order or contact us
• Order history and product preferences
• Device and browsing data via cookies, used to improve the site
• WhatsApp messages shared for order confirmation and support

How We Use Your Information

• Process and fulfil orders
• Respond to enquiries and provide customer support
• Send order updates and promotional messages (with your consent)
• Improve our website and services
• Prevent fraud and keep accounts secure

Data Sharing

• We do not sell your personal information to third parties
• Delivery partners receive only what is needed to ship your order
• Payment confirmation may be shared securely for UPI or bank transfer verification
• We may disclose data if required by law or to protect our rights

Data Security

• We use appropriate technical and organisational security measures
• Access to customer data is limited to authorised team members
• You should keep your WhatsApp and email credentials secure

Your Choices

• Request a copy of the personal data we hold about you
• Ask us to update or correct inaccurate details
• Opt out of promotional messages at any time
• Request deletion of data where we are not required to keep it for orders or law

Contact

• Email privacy questions to virtuegems777@gmail.com
• WhatsApp support: +91 73961 78039