Virtue Gems

Virtue Gems

Shipping & Delivery Policy

Last updated:

This page explains where we deliver, what delivery costs, and how long it usually takes.

Where We Deliver

  • We currently deliver only to addresses in Andhra Pradesh & Telangana.
  • We cannot accept orders for delivery outside these two states at the moment.

Delivery Charges

  • Delivery charges depend on your delivery address.
  • Delivery charges are confirmed after you select your items and enter your address. The amount for that address is shown when we process your order.
  • Before you pay, we tell you on WhatsApp the product price, the delivery charge and the total amount payable.

Dispatch and Delivery Times

  • We dispatch your order within 1–2 business days after we confirm your payment.
  • Delivery is usually 3–7 business days after dispatch, depending on your location.
  • The delivery estimate begins on the day your order is dispatched. Business days are Monday to Saturday, excluding public holidays.
  • These are estimates, not guaranteed delivery dates.

Tracking

When the courier provides tracking details, we share them with you on WhatsApp after dispatch. If tracking is not available for your shipment, you can message us for an update at any time.

Delivery Delays

  • Delays can happen because of courier issues, weather, holidays or other events outside our control.
  • If your order has not arrived within the expected time, contact us and we will follow up with the courier and keep you updated on WhatsApp.

Failed Delivery or Incorrect Address

  • Please check that your name, phone number, address and pincode are complete and correct before you confirm your order.
  • If you notice a mistake, tell us on WhatsApp as soon as possible. We can update the address if the order has not been dispatched.
  • If a parcel cannot be delivered — for example because the address is incorrect or incomplete, or the recipient cannot be reached — we will contact you to arrange re-delivery.
  • If re-delivery needs a new delivery charge, we will tell you the amount before we re-send the parcel.

Damaged on Arrival

If your order arrives damaged, please see our Refund & Return Policy for how to report it.

Contact

  • WhatsApp: +91 73961 78039
  • Email: virtuegems777@gmail.com
  • Support hours: Monday to Saturday, 10 AM – 8 PM IST