Refund & Return Policy

Last updated: June 2026

At Virtue Gems, customer satisfaction is our priority. Please review our return and refund policy below.

Return Eligibility

• Returns accepted within 7 days of delivery for unused items in original packaging
• Custom-made or engraved pieces are non-returnable
• Items must be accompanied by original invoice and hallmarked certification

Mandatory Unboxing Video

To be eligible for any return or refund — including for damaged products — you must record a continuous unboxing video while opening the parcel.

• Start recording before opening the outer packaging
• Show the sealed parcel, shipping label, and order details clearly
• Record the full unboxing without cuts, pauses, or edits
• Show the product and any damage immediately as the package is opened

Without this unboxing video proof, return or refund requests will not be accepted — even if the product is damaged.

Refund Process

Once we receive and inspect the returned item, refunds are processed within 7–10 business days to the original payment method. For WhatsApp orders, refunds are arranged via bank transfer or UPI.

Exchanges

We offer free size exchanges on rings and bracelets within 15 days of purchase, subject to stock availability.

Damaged Items

If you receive a damaged product, contact us within 48 hours on WhatsApp with your order details, clear photos, and the mandatory unboxing video recorded while opening the parcel.

We will review the video proof and, if approved, arrange a replacement or full refund at no extra cost. Requests for damaged items without unboxing video proof cannot be processed for return or refund.

Contact

For returns or refunds, WhatsApp us at +91 73961 78039 or email virtuegems777@gmail.com with your order details and unboxing video.