Refund & Return Policy

Last updated: September 2026

At Virtue Gems, customer satisfaction matters. Please review our return and refund policy below before placing an order.

Mandatory Unboxing Video

Record a continuous video while opening your parcel. Start before the outer seal is broken, show the shipping label, and keep recording through the full unboxing.

Without this video, no return or refund is accepted — including for damaged items.

• Start recording before opening the outer packaging
• Show the sealed parcel, shipping label, and order details clearly
• Record the full unboxing without cuts, pauses, or edits
• Show the product and any damage immediately as the package is opened

Return Eligibility

• Returns within 7 days of delivery for unused items in original packaging
• Items must include the invoice
• Custom-made or engraved pieces are non-returnable

Exchanges

• Size exchanges on rings and bracelets within 15 days of purchase
• Exchanges are subject to stock availability
• Contact us on WhatsApp with your order ID to start an exchange

Damaged Items

• Report damage within 48 hours on WhatsApp
• Share your order ID, clear photos, and the mandatory unboxing video
• If approved, we arrange a replacement or refund

Refund Process

• Returned items are inspected after we receive them
• Approved refunds are processed within 7–10 business days
• Refunds are issued via UPI or bank transfer

Contact

• WhatsApp: +91 73961 78039
• Email: virtuegems777@gmail.com
• Include your order details and unboxing video with every return request