Virtue Gems

Virtue Gems

Terms & Conditions

Last updated:

These terms apply when you use the Virtue Gems website (www.virtuegems.com) and when you order from us. Please read them before placing an order. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

About Us

Virtue Gems sells fashion jewellery online, with ordering and customer support on WhatsApp. You can reach us on WhatsApp at +91 73961 78039 or by email at virtuegems777@gmail.com (Monday to Saturday, 10 AM – 8 PM IST).

Products

  • Our products are fashion jewellery. They are not made of real gold or real silver unless a product page clearly says so.
  • We try to show every product accurately. Colours and finish can look slightly different because of lighting and screen settings.
  • All products are subject to availability. We confirm availability on WhatsApp before you pay.

Prices

  • Prices are shown in Indian Rupees (INR).
  • Delivery charges are not included in the product price. They depend on your delivery address.
  • Before you pay, we confirm on WhatsApp the product price, the delivery charge and the total amount payable.
  • If a price on the website is wrong because of an obvious error, we will tell you before you pay. You can then choose to continue at the correct price or cancel.

How Ordering Works

  • 1. Order request: you add products to your cart and check out on the website. WhatsApp opens with your order details. Sending this message is an order request — it is not yet a confirmed order.
  • 2. Confirmation: we reply on WhatsApp to confirm availability, the delivery charge for your address and the total amount payable.
  • 3. Payment: you pay the confirmed total and send us the payment screenshot on WhatsApp.
  • 4. Confirmed order: your order is confirmed once we verify your payment and tell you so on WhatsApp. We then pack and dispatch it.

Payment

  • We accept UPI (GPay / PhonePe / Paytm) and bank transfer via WhatsApp after order confirmation.
  • No card or online payment is taken on the website.
  • We currently do not offer cash on delivery. Pay via UPI or bank transfer after we confirm your order.
  • We will never ask for your card number, PIN or OTP.

Delivery

  • We currently deliver only to Andhra Pradesh & Telangana.
  • Dispatch and delivery timelines, tracking, delays and failed deliveries are explained in our Shipping & Delivery Policy.
  • Please give a complete and correct delivery address and phone number.

Cancellation

  • You can cancel free of charge within 12 hours of placing your order, as long as it has not been dispatched. Any amount already paid is refunded in full.
  • After 12 hours, but before dispatch, we deduct only costs we have actually incurred for your order (for example, a courier booking already made). We tell you the amount and what it covers before the cancellation is processed, and refund the balance.
  • Orders cannot be cancelled once dispatched.
  • If we cancel your order, we refund everything you have paid in full.

Returns, Replacements and Refunds

We accept returns for products that arrive damaged, reported within 7 days of delivery. Approved claims are resolved with the same item, another product of the same value, or — if neither is available — a refund for that product. We do not offer exchanges or returns for change of mind. The full process — including what evidence to share and how refunds are paid — is in our Refund & Return Policy.

Reviews

  • Reviews must be honest and based on your own experience with Virtue Gems.
  • We check reviews before publishing them. We publish the name and city you enter, your rating, comment and any photos you upload.
  • We may decline reviews that are abusive, unrelated to our products or contain personal information.

Use of This Website

  • Website content, photos, designs and branding belong to Virtue Gems or are used with permission.
  • You may not copy or reuse our content for commercial purposes without our written permission.
  • Please do not misuse the website, including attempting to access areas or data you are not authorised to access.

Our Responsibility

  • We are responsible for delivering the products you order as described, and for handling claims as set out in our policies.
  • To the extent the law allows, we are not responsible for indirect losses that were not foreseeable when you placed your order.
  • Nothing in these terms excludes or limits our responsibility where the law does not allow it, including your rights under the Consumer Protection Act, 2019.

Complaints and Disputes

  • If you have a complaint, please contact us first on WhatsApp or by email, or see the grievance details on our Contact page.
  • These terms are governed by the laws of India. Courts in Hyderabad, Telangana have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.

Changes to These Terms

We may update these terms from time to time. The terms that apply to your order are the ones published on this page when you place it. The date of the latest update is shown at the top of this page.